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We guarantee your satisfaction on every product we sell in accordance with our return policy. If you are dissatisfied with your purchase for any reason, you may return it to iTechSale within 30 days of the purchase date, subject to the conditions and exclusions below.
If
your original item included free items, you must return all associated
items for a full refund; the retail value of any free items you keep
will be deducted from your reimbursement total.
Products not eligible for return
- Opened software
- Products with customer-induced damage as follows,
VR Headsets, Headphones, including Airpods, Earbuds and Over-the-Ear Products (COVID-19 Safety Measure)
Microphones (COVID-19 Safety Measure)
All Phones (COVID-19 Safety Measure) - Opened consumable items (e.g., CD, DVDs, ink cartridges, etc.)
- Underwater equipment that has been submerged
- There is no restocking fee for defective items.
- non-defective items (including sealed items) are subject to a 5% restocking fee.
- You cannot return opened, non-defective items, or items noted with a
specific restrictive return policy, but you may request an exception.
If an exception is granted, the refund is subject to a $5.00 per item or
15% restocking fee, whichever is greater.
- Shipping and handling charges are not refundable. You are
responsible for all freight charges involved in returning and replacing
items, excluding items damaged in transit by the freight carrier. We pay
for freight in those situations.
- We reserve the right to pay for return freight for any item to be replaced.
- Sales are final on certain items, including, but not limited to, all
software and licensing, special order items, and items specifically
noted with "NO RETURNS OR EXCHANGES". Exceptions may be granted when
requested by you, and are subject to a $5.00 per item or 15% restocking
fee, whichever is greater.
- Refused shipments of items that are specifically noted with "NO
RETURNS OR EXCHANGES" are subject to a $5.00 per item or 20% restocking
fee, whichever is greater. All other refused shipments are subject to a
5% restocking fee.
- If you think your order has been lost in transit and you want a
refund, you must notify us within 30 days of the purchase date. If you
select an uninsurable shipping method and your shipment becomes lost, we
cannot honor a request for a refund.
- Return / exchange requests for "dead pixels" are subject to each
manufacturer's policy. Consult the manufacturer before purchasing or
requesting an RMA. If your item does not qualify for return / exchange
under the manufacturer's policy, then it does not qualify under ours, as
the item is not considered defective.
Defective or Damaged Items
Defective and factory sealed items can be returned for replacement,
store credit, or refund within 30 days of the purchase date. "Defective"
means an item is non-functioning, incompatible with your operating
system, or doesn't function as described or advised by the manufacturer.
"Factory Sealed" means an item is in 100% resalable condition, with all
manufacturer's seals intact. "Purchase Date" is the day we shipped your
order, noted on your receipt.
Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
All refunds will be based upon your original payment method.
Once
we receive and inspect your item(s), we will credit your account.
Please allow 5-7 days for a credit to appear on your account. In most
cases, we will issue your refund in the same way you made the original
purchase. If payment was made by check, the refund check will be issued
no sooner than 10 business days after the date of purchase. Please note:
we can only refund the original purchase price. Shipping and handling
fees are nonrefundable.
Limited Liability
iTechSale
is not responsible for personal data or items left in returned
merchandise. iTechSale is not responsible for any consequential or
incidental damage resulting from the sale or use of any merchandise
bought from us. We are responsible for the monetary value of the
merchandise only. Also, claims for missing items or items damaged in
transit must be received within two business days of receipt of
merchandise.
RMA Number:
You must obtain a Return Merchandise Authorization (RMA) number from
us to process any return or replacement, within 30 days of the purchase
date. To obtain an RMA number, Fill up the Return Online form OR send email to rma@itechsale.com mentioning Order ID, SKU of the Item and Defect . You
cannot return, replace, claim a lost shipment, or request an RMA number
31 days or more after the purchase date. RMA requests submitted on or
after 5:00 PM eastern time are treated as submitted on the following
business day.
Returns for orders being shipped back require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service.
When you call, please provide the Customer Service Support Representative with:
Order Number
SKU Number of each product
Nature of the problem
After
the Customer Support Representative has taken the necessary
information, he or she will process it and provide you with an RMA
Number.
RMA Online Form
No returns will be accepted without an RMA Number.
After you have obtained your RMA Number, follow the appropriate steps to return the merchandise.
Return by Shipping
Pack
the item securely in the original packaging. Include all contents of
the original package such as manuals, discs, cables, etc. If all
contents are not included, you may be charged an Open Box fee as
described in the Return Policy.
In
the package, place a copy of the packing list that came with your
order. Keep the original packing list for your records. If you do not
have the packing list, you will need to include the following
information:
Order Number
Billing Name
Billing Address
Ship
your return to our Distribution Center. We recommend the Postal
Service, UPS or Federal Express. All shipping charges must be prepaid
and the shipment must be insured for the full value of the merchandise
iTechSale refund will be in the form of your original payment (on the same credit
card as the original purchase) and will take up to 14 days to process.
Depending on the cycle of your credit / debit card, it may take up to
two cycles for the credit to be applied to your account.
*NOTE!
Returns cannot be accepted without an RMA number included on the
shipping label. Please do not write your RMA number on the box.
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