Returns

Easy 30-Day Return Policy

We guarantee your satisfaction on every product we sell in accordance with our return policy. If you are dissatisfied with your purchase for any reason, you may return it to iTechSale within 30 days of the purchase date, subject to the conditions and exclusions below.

If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.

Products not eligible for return

  • Opened software
  • Products with customer-induced damage as follows,
    VR Headsets, Headphones, including Airpods, Earbuds and Over-the-Ear Products (COVID-19 Safety Measure)
        Microphones (COVID-19 Safety Measure)
        All Phones (COVID-19 Safety Measure)
  • Opened consumable items (e.g.,  CD, DVDs, ink cartridges, etc.)
  • Underwater equipment that has been submerged
  • There is no restocking fee for defective items.
  • non-defective items (including sealed items) are subject to a 5% restocking fee.
  • You cannot return opened, non-defective items, or items noted with a specific restrictive return policy, but you may request an exception. If an exception is granted, the refund is subject to a $5.00 per item or 15% restocking fee, whichever is greater.
  • Shipping and handling charges are not refundable. You are responsible for all freight charges involved in returning and replacing items, excluding items damaged in transit by the freight carrier. We pay for freight in those situations.
  • We reserve the right to pay for return freight for any item to be replaced.
  • Sales are final on certain items, including, but not limited to, all software and licensing, special order items, and items specifically noted with "NO RETURNS OR EXCHANGES". Exceptions may be granted when requested by you, and are subject to a $5.00 per item or 15% restocking fee, whichever is greater.
  • Refused shipments of items that are specifically noted with "NO RETURNS OR EXCHANGES" are subject to a $5.00 per item or 20% restocking fee, whichever is greater. All other refused shipments are subject to a 5% restocking fee.
  • If you think your order has been lost in transit and you want a refund, you must notify us within 30 days of the purchase date. If you select an uninsurable shipping method and your shipment becomes lost, we cannot honor a request for a refund.
  • Return / exchange requests for "dead pixels" are subject to each manufacturer's policy. Consult the manufacturer before purchasing or requesting an RMA. If your item does not qualify for return / exchange under the manufacturer's policy, then it does not qualify under ours, as the item is not considered defective.

Defective or Damaged Items

Defective and factory sealed items can be returned for replacement, store credit, or refund within 30 days of the purchase date. "Defective" means an item is non-functioning, incompatible with your operating system, or doesn't function as described or advised by the manufacturer. "Factory Sealed" means an item is in 100% resalable condition, with all manufacturer's seals intact. "Purchase Date" is the day we shipped your order, noted on your receipt.

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits
All refunds will be based upon your original payment method.
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability
iTechSale
is not responsible for personal data or items left in returned merchandise.
iTechSale is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

RMA Number:

You must obtain a Return Merchandise Authorization (RMA) number from us to process any return or replacement, within 30 days of the purchase date. To obtain an RMA number, Fill up the Return Online form OR send email to rma@itechsale.com mentioning Order ID, SKU of the Item and Defect . You cannot return, replace, claim a lost shipment, or request an RMA number 31 days or more after the purchase date. RMA requests submitted on or after 5:00 PM eastern time are treated as submitted on the following business day.

Returns for orders being shipped back require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service.

When you call, please provide the Customer Service Support Representative with:

    Order Number
    SKU Number of each product
    Nature of the problem

After the Customer Support Representative has taken the necessary information, he or she will process it and provide you with an RMA Number. RMA Online Form No returns will be accepted without an RMA Number.

After you have obtained your RMA Number, follow the appropriate steps to return the merchandise.

Return by Shipping

Pack the item securely in the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. If all contents are not included, you may be charged an Open Box fee as described in the Return Policy.

In the package, place a copy of the packing list that came with your order. Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information:

      Order Number
      Billing Name
      Billing Address

Ship your return to our Distribution Center. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise
iTechSale refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account.

*NOTE! Returns cannot be accepted without an RMA number included on the shipping label. Please do not write your RMA number on the box.